Delivery

Where we deliver

We deliver with DHL Express to addresses in all 27 member states of the European Union: to your home, your office, your clinic or your practice. In the cart you choose the delivery country, postcode and city; the full delivery address is entered on the secure payment page and must be in that country and postcode area, because the DHL rate is calculated for it. Please check it before you pay, together with a phone number on which DHL can reach you.

If you buy as a company with a valid VAT number from another EU member state and VAT is not charged (reverse charge), the order can only be delivered to an EU member state other than Romania. Details are in our terms and conditions.

Delivery cost

Delivery is not included in the product prices. It is calculated by DHL Express, before you pay, for the delivery country, postcode and city you enter in the cart and for your parcel — our standard box. When several DHL services are available for your address, we use the least expensive one; its name is shown in the delivery line.

The order summary in the cart and at checkout shows the Subtotal (excl. VAT), the DHL delivery (excl. VAT), the VAT for your customer profile — on the products and on delivery — and the Total. The Total is exactly the amount charged to your card; nothing is added after the summary. At payment, the delivery cost is calculated again on our server, from DHL, for the same address.

If DHL cannot calculate a rate at that moment, or does not recognise the address, the order cannot be paid online: check the postcode and city, try again a little later or contact us.

The cost of return shipping, if you withdraw from the contract, is explained in our returns policy.

Delivery times

We hand your parcel to DHL Express once your payment has been confirmed. The time it then takes to arrive depends on the DHL service and on the destination.

If, for reasons beyond our control, an order cannot be sent promptly, we let you know and give you the new delivery date. If we do not deliver within the agreed time, you are entitled by law to give us an additional period; if we still do not deliver, you may cancel the order and receive back, without delay, all the amounts you paid.

Tracking your parcel

Once we have handed the parcel to DHL, we send you its tracking number. You can use it on DHL's website to see where the parcel is and when it will reach you.

When your parcel arrives

• Check the outside of the parcel when you receive it. If the packaging is visibly damaged, tell the DHL courier and take photographs of the parcel.
• If the product arrives damaged or does not match your order, contact us straight away at office@ovio-vision.com or on WhatsApp, with your order number and photographs of the parcel and the product. We sort it out under the rules in our returns policy.
• Keep the packaging until you are sure everything is in order; it is useful if the product has to be sent back.

The risk of loss of or damage to the goods passes to you when you, or a person you have indicated, take physical possession of the parcel.

Addresses outside the European Union

If your delivery address is outside the European Union, please contact us before you order, at office@ovio-vision.com or on WhatsApp, with the country and the delivery address.

Questions

For any question about a delivery, call us on +40 722 468 176, message us on WhatsApp or email office@ovio-vision.com. The other rules of sale are in the shop's terms and conditions.